Privacy Policy

1. Introduction

This privacy policy sets out the basis on which we will process any Personal Data that we may collect about you as a visitor to our website at www.zikenlabs.com or our customers or potential customers, or other business partners or in any other cases where we specifically state that this policy will apply. This policy further sets out how we protect your privacy and your rights in respect of our use of your Personal Data. 

 2. Who is the data controller?

A “data controller” is a person or organization who alone or jointly determines the purposes for which, and the manner in which, any Personal Data is, or is likely to be, processed. In this sense, we, Ziken Labs Società a Responsabilità Limitata Semplificata, Via della Badia di Cava 82, 00142, Rome, Italy (“Ziken Labs”, “we”, “us”, “our”) are the data controller. 

If you have any questions about cookies or about data protection at Ziken Labs in general, you can reach us by email using zikenlabs@gmail.com, or write to us at the above address.

 3. What is personal data?

Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute Personal Data.

 4. Why do we have a Privacy Policy?

Italy’s Data Protection Code (“DPC”) and the EU’s General Data Protection Regulation (“GDPR”) control how your Personal Data is used by us.

 5. What are the legal bases for processing personal data?

All Personal Data that we obtain from you via our website will only be processed for the purposes described in more detail below. This is done within the framework of the DPC and the GDPR and only if at least one of the following applies: a) you have given your consent, b) the data is necessary for the fulfillment of a contract / pre-contractual measures, c) the data is necessary for the fulfillment of a legal obligation, or d) the data is necessary to protect the legitimate interests of our company, provided that your interests are not overridden. 

6. What personal data do we collect from you?

We may collect and process the following Personal Data about you:

a) Personal Data that you give us:

This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete), or when you use our services, or corresponding with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; information about your business relationship with us; and information about your requirements, background and interests. 

We also process the Personal Data involved in your use of our services in order to be able to provide our contractual services. This includes in particular our support, correspondence with you, invoicing, fulfillment of our contractual, accounting and tax obligations. Accordingly, the data is processed on the basis of fulfilling our contractual obligations and our legal obligations.

 b) Personal Data that our website and other systems collect about you: 

If you visit our website it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as the pages on our site that you visit. This is used to monitor the performance of the website and improve the experience of visitors to the website. 

We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. As set out in the DPC and the EU`s Privacy and Electronic Communications Directive (“PECD”), we need to obtain consent for the use of Non-essential Cookies. For further information on the cookies we use, please refer to our Cookie Policy.

Our website uses a cookie consent tool to obtain your consent to the storage of cookies and to document this consent. When you enter our website, the following Personal Data is transferred to us: i) Your consent(s) or revocation of your consent(s); ii) Your IP address; iii) Information about your browser; iv) Information about your device; v) Time of your visit to our website. 

c) Other information: 

We may also process aggregated data such as statistical or demographic data for any purpose including improving our website and services. Aggregated data could be derived from your Personal Data but is not considered Personal Data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this privacy policy. 

 7. Data processing through third-party services

We use content or service offers of third-party providers on the basis of our legitimate interests in order to integrate their content and services (“content”). This always requires that the third-party providers of this content are aware of the IP address of the user, as without the IP address they would not be able to send the content to their browser. The IP address is therefore necessary for the display of this content. 

The following provides an overview of third-party providers and their content, together with links to their privacy policies, which contain further information on the processing of data and so-called opt-out measures, if any: a) Hosting: 1&1 IONOS SE; b) Content Management System: WordPress.ORG; b) Analytics: Google Analytics by Google; c) Google Fonts by Google.

 8. How will we use your personal data?

We may collect, store and use your Personal Data for the following purposes:

  1. to operate, manage, develop and promote our business and, in particular, our relationship with you and related transactions including, for example: 
    • marketing purposes (when we have either gathered prior opt-in consent and/or have a legitimate interest to send you communications which we believe to be relevant and of use to you); 
    • accounting and billing / payment purposes;
    • to operate, administer and improve our website and other aspects of the way in which we conduct our business and operations;
    • to offer you our services and products;
    • to provide you with services or information that you may have requested; and
    • to keep you informed and updated on relevant or services you may be interested in.
  2. to protect our business from fraud, money-laundering, breach of confidence, theft of proprietary materials and other financial or business crimes; 
  3. to comply with our legal and regulatory obligations and bring and defend legal claims and assert legal rights; and
  4. if the purpose is directly connected with an assigned purpose previously made known to you.

We will only process your Personal Data as necessary so that we can pursue the purposes described above and where we have a legal basis for such processing. Where our lawful basis for processing is that such processing is necessary to pursue our legitimate interests, we will only process your Personal Data where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest. In exceptional circumstances we may also be required by law to disclose or otherwise process your Personal Data. 

 9. Change of purpose

We will only use your Personal Data for the purposes for which we collected it as detailed above, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 10. Discolusers of your personal data

Your Personal Data will be shared within Ziken Labs’s offices and entities to ensure the efficient operation of our business (for instance, by sourcing our shared services in the most cost-effective way) and to provide the highest quality of client services. 

Where required, we will (subject to applicable laws, our professional obligations and any terms of business which we may enter into with you) disclose your Personal Data to:

  • any person or entity to whom we are required or requested to make such disclosure by any court of competent jurisdiction or by any governmental, taxation or other regulatory authority, law enforcement agency or similar body;
  • provide our website and service;
  • use marketing services and to advertise our services online;
  • our professional advisers or consultants, including lawyers, bankers, auditors, accountants and insurers providing consultancy, legal, banking, audit, accounting or insurance services to us;
  • any financial institutions providing finance to us; 
  • service providers who provide information technology and system administration services to us; and
  • any external auditors who may carry out independent checks of your files.

We require any person or entity to whom we disclose Personal Data to respect the confidentiality and security of your Personal Data and to treat it in accordance with applicable laws and regulations. We do not allow such recipients of your Personal Data to use it for their own purposes, and we only permit them to process your Personal Data for specified purposes and in accordance with our instructions. 

International transfers 

We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organizational measures to protect the Personal Data we transfer.

 11. How long do we keep your personal data?

We will delete your Personal Data when we no longer need such Personal Data, for instance where:

  • it is no longer necessary for us to retain your Personal Data to fulfill the purposes for which we had collected it; 
  • we believe that your Personal Data that we hold is inaccurate; or 
  • in certain cases where you have informed us that you no longer consent to our processing of your Personal Data.

Sometimes, however there are legal or regulatory requirements which may require us to retain your Personal Data for a specified period, and in such cases we will retain your Personal Data for such specified period; and we may need to retain your Personal Data for certain longer periods in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.

 12. How we secure your personal data

We take appropriate organizational, technical, and physical measures to help safeguard against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, or access to, the Personal Data we collect and process. However, no method of collection, storage, or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions.

13. Linked sites

For your convenience, there may be hyperlinks on our website that link to other websites. We are not responsible for, and this Privacy Policy does not apply to the privacy practices of any linked websites or of any companies that we do not own or control. The website links may collect information in addition to the information we collect.

We do not endorse any of these linked websites, their products, services, or any of the content on their websites. We encourage you to seek and read the privacy policy of each linked website that you visit to understand how the information that is collected about you is used and protected.

 14. Your rights and privileges

Privacy rights 

You can exercise the following rights:

  • The right to access;
  • The right to rectification;
  • The right to erasure;
  • The right to restrict processing;
  • The right to object to processing;
  • The right to data portability;

Updating your information and withdrawing your consent 

If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to legitimate interest processing, please do so by contacting us.

Access Request 

In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

Complaint to a supervisory authority

The supervisory authority in Italy is the Italian Data Protection Authority, Garante per la protezione dei dati personal, Piazza Venezia 11, 00187 Rome, (www.garanteprivacy.it). However, we would appreciate the opportunity to address your concerns before you contact the Garante per la protezione dei dati personal or any other supervisory authority.

What we do not do

  • We do not request Personal Data from minors and children;
  • We do not process special category data without obtaining prior specific consent;
  • We do not use Automated decision-making including profiling; and

 15. Help and complaints

If you have any questions about this policy or the information we hold about you please contact us by email using zikenlabs@gmail.com, or write to us at the above address.

16. Changes

The first version of this policy was issued on Tuesday 21th of July 2024 and is the current version. Any prior versions are invalid and if we make changes to this policy, we will revise the effective date.